The customer experience management market has been segmented based on touchpoint, vertical, and region. Based on touchpoint, the market has been further classified into company websites, branches/stores, web, call centers, mobiles, social media, emails, and others. In 2017, the call center segment is estimated to account for the largest share in the market. Call centers play a vital role in the customer experience management, whereby requests for products and services are made, and the acquired data is then transmitted through telephone, email, internet, fax, and videos to relevant clients.
Scope of the Report:
This report studies the Customer Experience Management market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Experience Management market by product type and applications/end industries.
The customer experience management market ha ...
Table of Contents
1 Customer Experience Management Market Overview
1.1 Product Overview and Scope of Customer Experience Management
1.2 Classification of Customer Experience Management by Types
1.2.1 Global Customer Experience Management Revenue Comparison by Types (2017-2023)
1.2.2 Global Customer Experience Management Revenue Market Share by Types in 2017
1.2.3 Company Website
1.2.6 Call Center
1.2.8 Social Media
1.3 Global Customer Experience Management Market by Application
1.3.1 Global Customer Experience Management Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 IT Communication Service Providers
1.3.3 Telecommunication Service Providers
1.3.4 Banking, Financial Services, and Insurance (BFSI)
1.3.5 Consumer Goods & Retail